Refund policy

Last updated: October 17, 2026

At Cedars Collective, we want you to receive exactly what you ordered, in perfect condition. If something arrives damaged, defective, or isn't the item you ordered, we'll make it right.

Eligibility

You can request a refund or replacement within 30 days of delivery if your item:

arrived damaged or broken,
is defective or doesn't work as described, or
is not the item (or the size, color or variant) you ordered.

We do not accept returns or offer refunds for change of mind, ordering the wrong item or size, or items that were damaged after delivery through misuse or normal wear.

How to request a refund or replacement

Email us at support@cedarscollective.com within 30 days of delivery with:

your order number,
a short description of the problem, and
clear photos of the item and, if damaged, the packaging.

We'll review your request and reply within 2 business days. Items sent back without first contacting us will not be accepted.

Returning the item

In most cases you won't need to send the item back. If we do ask you to return it, we'll give you the return instructions and cover the return shipping cost.

Refunds

Once your request is approved, we'll either send a replacement at no extra cost or issue a full refund, including any shipping you paid, to your original payment method. Refunds are usually processed within 10 business days of approval. Your bank or card issuer may take additional time to post the refund to your account.

Cancellations

If you'd like to cancel an order, contact us as soon as possible. We can cancel and fully refund any order that has not yet shipped. Once an order has shipped, it can't be cancelled.