Here's how to check where your Cedars Collective order is.
1. Use the link in your order confirmation email
After you place an order, we email you an order confirmation. Open it and select View your order. That takes you to your order status page, which shows the latest on your order. Once your order ships, the carrier and tracking number appear there. You will usually get a shipping confirmation email with your tracking number too.
2. Sign in to your account
You can also sign in to your account to see all your orders and their status. Use the same email address you used at checkout, and we'll send you a one-time code to sign in. No password needed.
When will tracking show up?
- Processing time: 1 to 3 business days before your order ships.
- Delivery time: usually 7 to 14 business days after shipping. Some items ship from partner warehouses outside the U.S., so delivery can take a couple of weeks.
- Tracking updates: a new tracking number can take a few days to show movement. It usually starts updating once the carrier has the package.
See our Shipping Policy for full details.
Need help?
Can't find your confirmation email? Check your spam or promotions folder first. If you still can't find it, or your tracking hasn't changed in a while, get in touch and we'll look it up for you. Please include your order number if you have it.
Email: support@cedarscollective.com
Phone: (708) 933-8667
Or use our contact page. We reply to every message within 2 business days.